FREQUENTLY ASKED REFINISHING QUESTIONS AND SHIPPING GUIDE
If I am local, can I drop my project off?
Absolutely, our shop is open to the public Tues-Fri 10-6; Sat 10-3; Sun-Mon appointment only.
1433 UNIVERSITY DR.
Absolutely, our shop is open to the public Tues-Fri 10-6; Sat 10-3; Sun-Mon appointment only.
1433 UNIVERSITY DR.
SUITE 102
Burlington, NC 27215
800-556-9498
Burlington, NC 27215
800-556-9498
Do I need to ship through my local FFL?
All shipping of serialized and non-serialized parts can be handled through us because we are a licensed FFL manufacturer / dealer. FFL number: 1-56-xxx-xx-xx-08434 FFL EZ Check. We are happy to provide a FILE copy of our FFL to you or your shipping source when requested. For serialized parts and complete firearms, we are required to ship it back to the address that is listed on your government issued ID (i.e. driver's license, passport, military ID, etc.) that you provide. When shipping these types of items, please include a legible copy of your chosen form of identification. For non-serialized parts, you ship it directly to us, and we can ship them back to anyone or anywhere you specify. It is required by law that a person that does not possess a valid FFL, must ship handguns by 2nd day air with a contract carrier (UPS, FEDEX, etc.). Long guns can be shipped with ground service by the USPS or a contract carrier. We will primarily use insured USPS for return shipping mainly because of cost of service.
Basic guidelines for shipping firearms:
*Handguns must be shipped 2nd day air by a contract carrier. Please do not use your local post office. We do not know the consequences of shipping it any other way, but we do know it is a law and why risk it?
*Long guns and non-serialized parts can be shipped by ground service. USPS is the cheapest.
*Please use either carrier pickup or take it directly to a service center, it will save you money and it is much more reliable than your local pack and ship center.
*Please buy insurance for the full value of you items. Insurance is cheap, firearms are not and please note on your work order how much insurance you would like placed on your return shipment.
*Declare that you are shipping an unloaded firearm for repairs. They should give you no trouble, it is perfectly legal.
*MAKE SURE YOUR FIREARM IS UNLOADED!!! You would be surprised with what we have received.
*Do not ship any ammo with your firearms.
*Make sure your firearms and parts are packed well with sufficient cushioning for the journey.
*Please include an itemized packing list of everything that you send us. We cannot be held responsible for anything that is not documented.
*When ready to ship, please print and fill out our work order form and send your items to:
Weapon Works LLC
1110 Vaughn Road
Burlington, NC 27217
How long do I have to pay for and pickup my project?
For local customers: Please pick all projects up within 30 days of receiving your invoice. If you drop your project off, you must pick it up, we will not be able to ship it to you. Any projects left for 45 days are subject to be considered abandoned and may be disposed of. Please let us know if you have circumstances that prevent you from picking your project up in this timeframe and we will be happy to hold your project at our coating shop until you can pick your project up. All individual projects must be paid for in full before pick up.
For customers shipping projects in: Any projects left for 45 days without being paid are subject to be considered abandoned and may be disposed of. Please let us know if you have circumstances that prevent you from adhering to this timeframe. All individual projects must be paid for in full before shipping.
Do you offer a Military and First Responder discount?
Yes! We offer 10% off of anything in our Custom Shop services section. Please visit our Military and First Responder Section to see how to qualify
How is Payment Handled?
Payment for products from our webstore is handled through our checkout, you must use a credit card to complete your purchase.
Payment for machining and refinishing services is not due until the project is complete, there are a couple of options:
-You can complete your transaction in our webstore and send a copy of your receipt and work order in with your project.
-You can send a check or money order in with your parts to be worked on
-You can elect to have a credit card invoice sent to you once your project is completed, it will take you to a credit card portal where you can pay your invoice securely online.
-No matter what method you choose, all projects must be paid in full before it will be returned to you
-Any item left in our shop for 45 days once notified of completion without payment is subject to be sold to cover our work
What kind of turnaround time should I expect?
Our turnaround time can depend on many factors. Special order parts, colors, stencils, and seasonal runs will affect our turnaround time. Most jobs, with the exception of custom builds and intricate finishes will be completed within the turnaround time on the top of the home page of receiving the item. With builds and finishes, it can take anywhere from two to eight weeks depending on what we have to do. We will always keep you informed of any delays we encounter.
Can Weapon Works disassemble and reassemble my project?
Yes, we have a team of professionally trained armorers and gunsmiths that can tackle disassembly and reassembly for you. We will only reassemble firearms that we have disassembled, we do not offer assembly as a standalone service. We must perform disassembly AND reassembly if you want to use our shop for this service.
What kind of warranty or guarantee do you offer, and what is your return policy?
Anything that we work on, finish or build is covered by our limited lifetime warranty. If your firearm finish ever cracks, peels, chips, or breaks as a result of our workmanship, we will repair, replace, or refinish it at no cost to you, to and from shipping included. We cannot cover excessive wear from normal use (i.e. holster marks, blemishes from dropping or abuse, etc.). We also cannot warranty guns that are used in a police or military application. Our return policy is that if you are unhappy with our work, or with any products you receive from us, please feel free to contact us, and we will correct the issue right away. If you decide you do not want any product you buy from us, we will accept returns within 15 days of you receiving the product, given the items are in an unaltered from the condition we shipped it in.
How do I maintain my newly finished firearm?
We suggest to treat Cerakoted firearms as you would any other firearm. Cerakote is impervious to all solvent, lubricants, and other products designed for use on firearms. Cerakote is TOUGH, as long as you don't drop it in a vat of acid or leave it in the ocean for a couple years, it will be fine.
What parts can be coated with Cerakote?
With Cerakote, virtually any part of a gun that is not made of rubber can be coated. However, our policy is to not coat any critical contact points (sears, safeties, triggers, disconnectors, etc.), aftermarket match triggers, springs, inside of barrels or chambers. Some springs that are attached permanantly to a gun must sometimes be coated. In these instances these spring will be coated, but we will not coat anything that will affect the function of your firearm.
When can I use my newly finished firearm?
As soon as you receive them back from us. All of our finishes are fully cured when they are shipped back to you.
Where is your contact information?
We can be reached at:
info@weaponworksllc.com or you can call us at 800-556-9498
What if I have just a few small items to coat?
No problem, however there is a $90 minimum for Cerakote orders
What is Cerakote?
Cerakote is a ceramic based finish that can be applied to metals, plastics, polymers and wood. The unique formulation used for Cerakote ceramic coating enhances a number of physical performance properties including abrasion/wear resistance, corrosion resistance, chemical resistance, impact strength, and hardness. Each of these properties is rigorously tested to guarantee that Cerakote products remain at the fore-front of the ceramic coatings market. Cerakote ceramic coatings utilize state-of-the-art technology to out-perform any competitive coating in both laboratory settings and real world applications. For more information please visit the Cerakote Website.
What is Throw In finishing?
Throw in includes just the upper, lower, rail and stock on AR type rifles and the Barreled action and Stock on bolt guns
1- You get your camo at a sizable discount on just the main parts.
2- You have no say whatsoever in patterns you will receive
3- You will receive whatever pattern we are spraying at the time, we just throw it in with the batch we are working on. (hence throw in)
4- All items have to be clean and 100% dissassembled for this pricing. We do not offer diss/ass for this
5- We will not use any bright or crazy colors, it will be our normal patterns and color sets
6- We will not coordinate with you for shipping times so you can receive a pattern you choose.
7- Turnaround should normally be 1-3 weeks, however, it depends on our work volume at the time
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